Our process from start to finish & FAQs
NO HASSLE
Virtual Estimates
Do you have a tight schedule? Or maybe you’re avoiding a pushy salesman? UDW offers hassle and commitment free rough bids, no appointment needed!
Exact measurements will be collected prior to an order.
Connecting you with us
1
What are you looking for?
You’ll be asked a few questions to help us tailor our suggestions. Think about what you want to achieve with the upgrades.
2
Personalized suggestions.
We’ll share different options to best fit your needs and preferences. That’s right, no pushy “MUST BUY THIS ONE, IT’S EXPENSIVE BUT….” you do have options, always.
3
Free in-home Estimate.
Once we have a game plan, we’ll schedule a free estimate in home for an accurate quote.
*Our crew gets their temperature checked.
What to expect on installation or delivery day
Preparation for install or delivery
Remove any window coverings, security devices, and furniture blocking windows/door/siding where possible.
Have an adult home with any minors
Confine pets that show any signs of anxiety or aggression towards strangers and keep them from being let out of the home or yard we are installing
Clear out driveway as this will be our main work area, we would like to not block anyone in
Arrival of Install or delivery
Our team will schedule your install a few weeks after you place your order, depending on what was ordered, please check with us on exact timing. ETA will be between 8:30am and 10:30am based on traffic and distance to the job site, we will contact when en route.
Once our crew arrives, we will greet you and inspect the jobsite to give you an overview of how the install will go.
Enjoy your purchase with confidence!
FEC will follow up to ensure you are happy with your purchases. Our goal is to create a lifelong relationship with our customers and continue receiving the support of word-of-mouth referrals, we never “run with the money” .
FAQs
How long does an estimate take?
Estimates can vary anywhere between a couple minutes to an hour depending on the work being estimated and questions the homeowner may have.
What are your lead times?
Lead times take into consideration the style, color, quality, and time of year the project starts. It can vary from a few weeks to a few months, typically we will be reaching out to schedule installation of your order within a few weeks. All of our window orders are made custom for your home.
What makes working with Fosters Elite secure and safe?
This is an important question anytime someone is hired for a service. Here at Fosters Elite, we are established with the state of Kentucky and licensed & insured. We utilize secure payment methods and e-signatures for instant documentation on all orders.
The most common issue that we hear about is when an individual claims to be a contractor and sells a job that they lack the experience or means to perform. Heading over to the state website for a business entity search is a quick way to confirm that the business is real.
Do you offer warranties?
Fosters Elite couldn’t be Elite without our warranties. We do warranty our work and offer to cut out the middleman with manufacturers, we are with you every step of the way. We offer accidental glass breakage protection too! To find out more, please visit our warranty page by clicking the button below.